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All orders are processed within 1–2 business days. Orders are not shipped on weekends or public holidays in Uruguay.
During high-volume periods, shipments may be delayed slightly. Thank you for your patience.
Shipping costs are calculated at checkout based on your location.
Estimated delivery times:
Delivery times are estimates and may vary based on postal service performance.
Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking may take up to 24 hours to become active.
For international orders, customs duties, taxes, or other fees may apply. These charges are the buyer’s responsibility and are not included in our prices or shipping costs.
We want you to be happy with your purchase. If something isn’t right, we’re here to help.
You may return items within 30 days of receiving your order. Products must be unused, in their original condition, and in original packaging.
To request a return, please contact us at outfit@hellohello.is with your order number and reason for return.
Once we receive and inspect your return, we will notify you of the approval or rejection. If approved, your refund will be processed to your original payment method.
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at outfit@hellohello.is.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
If you have any questions about shipping or returns, please reach out to us at outfit@hellohello.is.
This document was last updated on April 2, 2025.